Privacy policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
JCP Engineers, Unit 7, The Boscombe Centre,, Mills Way, Amesbury, Wiltshire, SP4 7SD, United Kingdom
Telephone
+44(0)1980 677722
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
We collect or use the following information for research or archiving purposes:
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
Where we get personal information from
- People directly, via our website contact form, telephone, email or post, or face-to-face.
- We receive information on web user journey tracking from Google Analytics.
How long we keep information
If you submit an enquiry to us via our website contact form, we may retain this enquiry indefinitely. This enquiry and any subsequent correspondence we have with you via email, telephone, and post may be kept indefinitely for record-keeping and in order for us to carry out work for you.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- We will hold your data for 7 years in line with our regulatory and legal requirements.
Who we share information with
Data processors
- Website support/Website developers/IT support
This data processor does the following activities for us: Provides technical support with our website and/or email inboxes - Website hosts
This data processor does the following activities for us: Hosts our website and retains website backups
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Cookies
We use Google Analytics to analyse user behaviour on our website. Google Analytics is implemented on our website via Google Tag Manager and using Google’s Consent Mode (v2). By default, your cookie or app identifier consent is denied to Google unless you give consent for analytics storage and/or personalisation storage via our consent notice. This appears the first time you visit our website. Your consent can be updated by clicking the ‘Update your consent’ link in the footer of our website, or clicking the ‘Update your consent’ button below.
Withdrawing previously-given consent will not delete previously-generated cookies, but it will transmit to Google that your consent to track with cookies is no longer given. The cookies should be removed when they expire or if you clear the cookies from your browser. Without consent, Google may still track your visit with cookieless pings.
We also use Google Recaptcha v3 to prevent spam on our website contact forms.
For the aforementioned Google products we use on our website, Google’s Privacy Policy and Terms of Service apply.
Embedded content from other websites
Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
This policy was last updated:
25 July 2024